After-Sales & Refund Policy

At AM VAPES, we take product quality and customer satisfaction seriously. Due to the personal-use nature and hygiene requirements of disposable vape products, all sales are final and we do not accept returns or exchanges for change-of-mind reasons. However, we are committed to resolving any issues you may encounter if a product arrives damaged or defective.

This policy outlines how we handle such situations and what you can expect from our after-sales support.

Products Covered

All disposable vape devices sold on our website fall under this policy. Because these are single-use, sealed products, we cannot accept returns once they have been opened or used for hygiene and safety reasons.

When You May Be Eligible for a Refund or Replacement

We will provide a full refund or free reshipment (at our discretion) in the following circumstances, provided you notify us within the timeframe and supply the required evidence:

  1. Dead on Arrival (DOA) – Device Does Not Work
    If your disposable vape arrives and fails to produce any vapour, does not activate, has a non-functioning battery or charging issue right out of the box, you must contact us within 7 days of delivery. We may ask for a short video demonstrating the fault.

  2. Severely Damaged in Transit
    If the product packaging and device are physically broken or crushed during shipping to the point that the device is unusable, you must report this within 7 days of delivery and provide clear photos of the damage, including the outer packaging.

  3. Wrong Item Received
    If you receive a completely different model, flavour, or colour to what you ordered, you must notify us within 7 days of delivery with a photo of the incorrect item and the packing slip.

In any of the above cases, once we verify the issue, we will either issue a full refund to your original payment method or arrange for a replacement to be shipped from our Sydney warehouse. We will confirm the resolution with you via email.

All refunds or replacements are at our sole discretion and are assessed on a case-by-case basis.

What Is Not Covered

The following are not eligible for any refund, return or exchange:

  • Change of mind after purchase.

  • Dissatisfaction with flavour, throat hit, or nicotine strength.

  • A device that has been used and simply ran out of puffs.

  • Products that have been opened, used, or tampered with (unless the issue is a verified manufacturing defect reported immediately upon receipt).

  • Normal battery depletion over time.

  • Damage caused by misuse, improper storage, or failure to follow usage instructions.

  • Any request made after the stated 7-day reporting window.

How to Make a Claim

  1. Contact us immediately at ericpatterson7985@gmail.com with your order number in the subject line.

  2. Provide a clear description of the issue.

  3. Attach supporting evidence (photos and/or videos) that clearly show the problem.

  4. Keep all original packaging and the product itself until your case is resolved – we may ask for further information.

We will review your claim within 3 business days and respond with the next steps.

Important Notes

  • Proof of Purchase is Required: You must provide your order number or invoice to enable us to verify your purchase.

  • Report Quickly: All issues must be reported within the specified timeframes; late reports cannot be processed.

  • Keep Evidence: Please retain the product, packaging, and any shipping materials until your case is closed.

  • Refund Method: Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, it may take several business days for the funds to appear.

  • Replacement Shipping: Replacement items will be dispatched from our Sydney warehouse via Australia Post at no extra cost to you.

Return Policy

Applicable Country: Australia

Return Policy Type: Returns Not Accepted (MerchantReturnNotPermitted)

Due to hygiene and safety reasons, all sales are final and we do not accept returns or exchanges for change of mind.

Damaged or Defective Items: If your product arrives damaged or is not working upon receipt, please contact us within 7 days of delivery. We will provide a full refund or free replacement. This applies to all orders within Australia.

Return Method: Return by Mail (only for verified defective items, at our discretion)

Return Fees: Free Return (for verified defective items only)

Contact

If you have any questions about this policy, please reach out:

Email: ericpatterson7985@gmail.com